Shipping policy
Welcome to
- Vincent's Essentials
We are committed to delivering high-quality products to our customers worldwide with 100% Free Shipping on every order. To provide the best value, we ship directly from our international fulfillment centers via EPROLO.
1. Shipping Rates & Taxes
Worldwide Shipping: FREE
Customs & Duties: While most orders arrive without additional fees, any local import duties or taxes are the responsibility of the customer.
2. Delivery Windows
Your total delivery time is calculated as: Handling Time + Transit Time.
Handling Time: 1 - 2 Business Days (Monday – Friday).
Transit Days: Packages move Monday through Saturday.
Estimated Delivery Times
Transit Time Total Estimated Delivery
Australia 4 - 9 Business Days 11 Business Days
United States 5 - 12 Business Days 6 - 14 Business Days
Canada 5 - 9 Business Days 6 - 11 Business Days
Europe 5 - 12 Business Days 6 - 14 Business Days
Note: Orders placed outside of business hours will begin processing the following business day.
3. Why This Timeline?
We utilize a Direct-from-Fulfillment model. By shipping items directly from our global hubs, we:
Ensure every product undergoes a strict Quality Inspection before dispatch.
Eliminate unnecessary middleman costs, allowing us to offer Free Shipping.
Provide fresher inventory directly from the source.
4. Tracking Your Order
Confirmation: You will receive a confirmation email immediately after placing your order.
Tracking Number: Once your package is dispatched (within 1 - 3 days), we will email you a tracking link.
Update Period: Please allow 2 - 3 days for the tracking status to update once the package reaches the international sorting facility.
5. Address Accuracy & Security
Please double-check your shipping address at checkout. aiyamenkhue Vincent is not responsible for orders delivered to an incorrect address provided by the customer.
Need to fix an error? Contact us immediately at: vincentiyalekhue021@gmail.com
+393509702386
6. Delivery Delays
International shipping can occasionally be affected by customs clearing, holidays, or extreme weather. If your order has not arrived within 5 business days after the estimated window, please reach out to our support team for assistance