Shipping policy
Shipping & Delivery Policy
Welcome to Vincent’s Essentials. We are committed to providing a smooth and reliable delivery experience.
1. Important Note Regarding Multiple Shipments
To get your orders to you as quickly as possible, we work with different specialized suppliers. Because of this, items in your order may be shipped from different locations.
- What this means for you: If you order multiple items, you may receive them in separate packages at different times.
- Tracking: Don't worry if your order arrives incomplete; you will receive a separate tracking number for each package as they are dispatched, so you can monitor the progress of each part of your order individually.
2. Shipping Rates & Delivery Time
We offer FREE worldwide shipping on all orders.
- Shipping Cost: Free
- Estimated Delivery Time: 7–16 business days
- Delivery times may vary depending on your location, customs processing, and peak periods.
3. Processing Time
- Order Cut-off Time: 5:00 PM (CET), Monday–Friday
- Processing Time: 1–3 business days
- Orders placed after the cut-off time or on weekends will be processed on the next business day.
4. Tracking Your Order
- You will receive an order confirmation email after placing your order.
- Once shipped, a tracking number will be sent via email.
- Please allow 1–3 business days for tracking updates.
5. Customs, Duties & Taxes
International shipments may be subject to customs duties or import taxes. These charges are the responsibility of the customer.
6. Address Accuracy
Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses.
7. Delays
While we aim to deliver within the estimated timeframe, delays can occur due to:
- Customs clearance
- High shipping demand
- Carrier issues
If your order has not arrived within 5 business days after the expected delivery window, please contact us.
8. Contact Us
- Email: info@vincent1982.com
- Phone: +39 350 970 2386
