Refund policy

At              

  • Vincent's Essentials

        we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. RETURNS

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

2. REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (credit card or original payment method). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. SHIPPING COSTS

We offer free return shipping on all eligible returns. We will provide you with a pre-paid shipping label once your return request is approved. Original shipping costs from the initial purchase, if any, remain non-refundable

4. DAMAGED OR DEFECTIVE ITEMS

If you receive a product that is damaged or defective, please contact us immediately at vincentiyalekhue021@gmail.com with your order number and a photo of the item's condition. We will prioritize a replacement or a full refund for any manufacturing errors.

5. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the address below.

6. NON-RETURNABLE ITEMS

Please note that certain items cannot be returned, such as:

  • Gift cards.
  • Downloadable software products.
  • Personal care items (for hygiene reasons).

CONTACT US

If you have any questions on how to return your item to us, contact us:

Business Name: Aiyamenkhue Vincent

Address: Via Ernesto Rossi, 24, 57125 Livorno (LI), Italy

Email:        

vincentiyalekhue021@gmail.com


Phone: +393509702386

VAT Number: IT 02081520492

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM