Shipping policy
Welcome to Vincent’s Essentials. We are committed to providing clear and transparent information about the processing, shipping, and delivery of your order.
1. Order Fulfillment
Orders placed through Vincent’s Essentials are processed and shipped through our fulfillment partner, EPROLO.
Depending on product availability and the customer’s destination, orders may be dispatched from EPROLO fulfillment facilities in China or from available local warehouses in North America, Europe, or the Asia-Pacific region.
The actual dispatch country depends on the product, stock availability, and delivery destination.
Orders containing multiple products may occasionally arrive in separate packages if they are fulfilled from different locations.
Once an order has been shipped, tracking information will be sent to the email address provided at checkout.
2. Shipping Rates
We offer FREE standard shipping to the destinations available at checkout.
3. Estimated Delivery Times
Estimated delivery times vary by destination:
Australia: 6–12 business days
Canada: 7–12 business days
France: 8–15 business days
Germany: 7–10 business days
Italy: 8–15 business days
Malta: 8–15 business days
Netherlands: 10–18 business days
United Kingdom: 7–13 business days
United States: 8–15 business days
These delivery estimates apply after the order processing period.
Delivery times are estimates and may occasionally vary because of customs clearance, carrier delays, public holidays, severe weather, stock availability, or periods of unusually high demand.
4. Processing Time
Order processing time is normally 2–3 business days.
Our order cut-off time is 5:00 PM CET, Monday–Friday.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Processing time is separate from the estimated delivery time shown above.
For example, an order to the United States may require 2–3 business days for processing, followed by approximately 8–15 business days for delivery.
5. Tracking Your Order
After placing your order, you will receive an order confirmation email.
Once your order has shipped, you will receive tracking information by email. Please allow some time for the carrier’s tracking system to update after the tracking number has been issued.
6. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where these charges are not collected at checkout, they are the responsibility of the customer.
Customs procedures may also cause additional delivery delays.
7. Address Accuracy
Please make sure your shipping address is complete and correct before submitting your order.
Vincent’s Essentials cannot be responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will try to assist before the order is dispatched, although changes cannot be guaranteed once processing or shipping has begun.
8. Delivery Delays
We aim to deliver orders within the estimated delivery timeframe. However, occasional delays may occur because of customs clearance, carrier issues, severe weather, public holidays, stock availability, or unusually high shipping demand.
If your order has not arrived within 5 business days after the estimated delivery window, please contact us so we can assist you.
9. Contact Us
If you have any questions regarding shipping or your order, please contact us using the contact information displayed on our website.
Email: info@vincent1982.com
Phone: +39 350 970 2386