Zásady pro doručování

Welcome to Vincent’s Essentials. We are committed to providing a clear, reliable, and transparent shipping experience for all our customers.

1. Order Fulfillment

Orders placed through Vincent’s Essentials are processed and shipped through our trusted fulfillment partner.

Products may be dispatched from different fulfillment locations depending on product availability and the customer’s delivery destination.

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

2. Shipping Rates & Delivery Time

We offer FREE shipping on all orders to destinations available at checkout.

Estimated delivery time: 6–12 business days.

Delivery times are estimates and may vary depending on the destination, customs processing, carrier delays, public holidays, severe weather, or periods of high demand.

3. Processing Time

Order cut-off time: 5:00 PM (CET), Monday–Friday

Processing time: 1–3 business days

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Processing time is separate from the estimated 6–12 business-day delivery time.

4. Tracking Your Order

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, you will receive tracking information by email. Please allow some time for the carrier's tracking system to update after your tracking number has been issued.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they are the responsibility of the customer. Customs procedures may also cause additional delivery delays.

6. Address Accuracy

Please make sure your shipping address is complete and correct before submitting your order.

Vincent’s Essentials cannot be responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

7. Delivery Delays

We aim to deliver orders within the estimated delivery timeframe. However, occasional delays may occur because of customs clearance, carrier issues, severe weather, public holidays, or unusually high shipping demand.

If your order has not arrived within 5 business days after the estimated delivery window, please contact us so we can assist you.

8. Contact Us

If you have any questions or concerns regarding shipping or your order, please contact us:

Email: info@vincent1982.com

Phone: +39 350 970 2386